Shipping & Handling

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail or SMS test message. If your item(s) are available for immediate shipment (within 3 to 7 business days), we will process the charges and submit the order for shipment.

Order Shipment:

Please note that orders could arrive in multiple packages. When your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@ewellnessmassage.com

Delivery Options: 

Standard free delivery of the massage chairs does not include set up nor entering your home or business.

All standard free shipping is a curbside delivery service. This offer covers most items shipped by ground within the contiguous U.S. By curbside delivery, massage chairs will arrive UN-ASSEMBLED in its original factory boxes on a pallet unless otherwise mentioned. The trucking company will deliver the items to your driveway or entryway to your driveway and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, it typically will require two people for assistance in moving the chair inside.

We do offer White Glove Delivery Service for a additional charge.

White Glove Delivery : With white glove delivery service, massage chairs will be hand-delivered into your home or business and assembled together. This shipping method needs to be added at checkout and will allow about 1-2 weeks to the standard time of delivery. You have the option to choose the shipping method as White Glove Delivery on all massage chairs at check out for a charge of 250.00.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it (If at all possible take a photo of any damage)  when signing for delivery. 

If your item(s) do arrived damaged,please send photos to returns@ewellnessmassage.com with all order information and you may call us at 1-541-780-8802 as well we will process an insurance claim on your behalf.

 

Subscribe